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Tenants information

Tenants requirements

If you’re looking to rent a property from our agency, here are a few basic pieces of information we will need:

  • An administration fee of £240.00 (Inc Vat) will be required to reserve the property of your choice for 14 days during which time you must provide all the information requested. The administration fee is none refundable.

  • When a property is rented as a student room only our application fee is reduced from our standard terms to £120.00 IncVat per person

Each applicant over the age of 18 will need to provide the following:

  • 2 written references per applicant

    If you are employed we will require a reference from your employer and a reference from your current landlord. If your self employed we will require a copy of your last two years accounts or tax return and current landlord. If you are claiming benefits we will need proof of your benefit payments and current landlords reference. We may request a personal proffessional reference in addition to substantiate your position.

  • Photo ID for all applicants (passport/driving license)

  • Proof of current residency (recent utility bill or similar)

  • *** A HOME OWNER as guarantor is requested with all tenancies. The guarantor must provide proof of home ownership (Mortgage Statement) and proof of ID. If your guarantor has no mortgage we can search the land registry for details if you advise us of this. 

  • Two months rent is due to be paid on or before the tenancy comencement date. (we do not take a deposit other than where a home owner guarantor is unable to be provided and the landlord agrees to take a deposit instead.) 

  • Where properties are let as student rooms a home owner guarantor in the UK is required and a terms rent in advance. Where a home owner guarantor can not be supplied the full term of the lease will be required to be paid in advance. A deposit may be required and will be held in the DPS (Deposit Protection Service).

  • Tenancy agrements are signed at our offices at 126 Bury New Road Whitefield Manchester M45 6AD. All applicants and guarantor must be present to sign the agreement. Should you require a Saturday appointment to sign the agreement an additional £50.00 (inc Vat) fee is payable.

Please ensure that you can comply with the terms and conditions shown above before paying the administaration fee.

A copy of our standard assured shorthold tenancy agreement is available at our offices to view.

Most properties do not allow pets but please ask if you would like us to consider your individual position.

Tenancies are for an initial 6 or 12 month period and will continue monthly thereafter.

INAPPROPRIATE behavior

Our staff and contractors will not accept inappropriate behavior from tenants and action will be taken if you are uncivil or rude to any member of our team or other residents. Our phone calls are often recorded for security and we operate CCTV at our offices and may of our locations.

Repairs & Emergencies

In the event that your property needs repair during your tenancy, you must advise us of the nature of the repair needed immediately and we will do our best to obtain the landlords instructions with a view to quickly resolving this.

If the repair becomes apparent outside our normal business hours and is not an emergency please do not use our emergency number as the dispatch of a contractor for a none emergency repair will be at your own cost and not paid for by the landlord.

The definition of an emergency is an event that will damage the property such as fire or major flood or other matter which may be a danger to life. If the matter is a genuine emergency you should send a text detailing the problem to 0771 731 4908 in the first instance or 07936 467899 if you have no reply, and a team member will respond quickly.

Whilst we are aware other issues such minor leaks, broken boilers, lost keys, broken toilets, blocked drains ect are an inconvenience there is usually little we can do until our contractors can buy parts to complete the repair. If you have a minor leak please shut off your water at the stop tap and report the issue to us the next working day.

If you smell gas please turn off the gas at your gas meter, open all windows to ventilate the property and do not touch light switches or electrical items. Call the national grid emergency help line.

If you have had a break in or broken window please report the matter to the Police followed by our office the next working day.

In the event you have lost your keys and require a locksmith you will be required to provide our office with a copy of the new keys the following business day. Any damage to doors and windows is your responsibility.

Ending your tenancy

When you have completed the fixed term of your tenancy the tenancy terms will generally run on without need for further action. The only time a tenancy will be ended is if we have served you with notice under section 21 of the housing act requiring possession or you have issued 1 months notice, given on or before a rent due date to end the tenancy after the fixed terms has ended. 

Adding other tenants

Once the tenancy is started you may not move tenants in and out of the property without permission to do so in writing from our team. Should you wish to add a tenant an administration fee of £240.00 (inc vat) will be payable.

Changing your telephone number

If you change your phone number or contact details in any way please ensure you contact our offices in advance to allow us to update our records. We accept no responsibility for not being able to contact you on numbers & emails which you have provided and which no longer work.

Moving out

When you move out of the property a member of our team will arrange to meet you at the property for a move out inspection. We charge a moving out fee of £60.00 (inc. VAT).

Please ensure you read all gas, electric, water meters and have informed all the appropriate authorities of your move since we can accept no responsibility for new tenants using your account for ongoing services after your vacation. The service supplies are contracts between you and the supplier and do not involve the landlord or us as agents.